1. Processing Time

  • Orders are processed within 1-2 business days after confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time & Delivery

  • Estimated delivery time is 5-10 business days, depending on location and courier service availability.

  • Delivery times may vary due to unforeseen circumstances such as weather, strikes, or transportation delays.

  • Customers will receive a tracking number (if available) once the order has been shipped.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Any additional customs or import duties (if applicable) are the responsibility of the customer.

4. Delivery Address & Issues

  • Customers must provide accurate shipping details at checkout.

  • Xela Tools is not responsible for delivery issues caused by incorrect addresses.

  • If a package is undeliverable due to an incorrect address, customers may be required to cover additional shipping costs for re-delivery.

5. Cash on Delivery (COD)

  • We only offer Cash on Delivery (COD) as a payment method.

  • Customers must have the exact amount ready at the time of delivery.

  • Failure to accept the order may result in restrictions on future purchases.

6. Contact Us
For any shipping-related inquiries, please contact us at:
Email: [email protected]