1. Return Policy
At Xela Tools, we strive to ensure customer satisfaction. If you receive a defective or incorrect item, you may request a return within 7 days of delivery.

Conditions for Returns:

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Proof of purchase and a clear description of the issue must be provided.

  • Returns are accepted only for defective or incorrect items. We do not accept returns for change-of-mind purchases.

Return Process:

  • Contact our support team at [email protected] within 7 days of delivery to initiate a return request.

  • Provide order details and clear images of the defective or incorrect product.

  • Our team will review the request and provide further instructions.

2. Refund Policy
Once we receive and inspect the returned item, we will process the refund as follows:

Refund Options:

  • Approved refunds will be provided as cash.

  • Cash refunds are not available as we operate on a Cash on Delivery (COD) basis.

  • Refunds will be processed within 5-7 business days after the return is approved.

Non-Returnable Items:

  • Used or damaged products due to customer mishandling.

  • Items returned beyond the 7-day return period.

For any questions or concerns, contact us at [email protected].